SPECIALIST MATCHING · NOT A GENERIC AGENCY

A helper who truly understands your child with special needs

PassionArk matches Hong Kong families caring for children with autism, ADHD and other needs with experienced, SEN-screened Filipino domestic helpers — so daily life runs on calm, predictable routines.

Tell us about your child ▸ How we screen 🎬 Our 136-video training library

#81067

Labour Dept licence

SEN

Trained matching

1 hr

Typical reply

Ethical

No exploitation

What we do

More than "a helper who is nice with kids"

Caring for a child with special needs is skilled, patient work. We match on demonstrated experience — not a smile and a reference.

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Predictable routines

Visual schedules, clear transitions and consistent boundaries that reduce anxiety and meltdowns.

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Therapy reinforcement

Supports the plan from your OT / speech / behavioural therapist so progress carries into home life.

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Safety & regulation

Knows sensory triggers, safe redirection, and how to stay calm during difficult moments.

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Sibling & family support

Frees parents to give focused time to each child, and to themselves.

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Community access

Confident accompanying your child to therapy, playgrounds and school routines.

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Clear communication

Updates you in plain language about what worked, what didn't, and what to adjust.

Conditions we match for

We screen for the needs that matter to your family

Tell us your child's profile and we shortlist helpers with relevant, verified experience.

Autism Spectrum Disorder (ASD) ADHD Global Developmental Delay Speech & language needs Physical disability Visual / hearing impairment Anxiety & sensory needs Learning differences

How we screen

Our SEN matching process

A helper's CV rarely shows SEN capability. We dig for it.

Profile intake

We learn your child's diagnosis, routines, triggers, communication style and therapy plan — in confidence.

Experience verification

We check past SEN roles, not just "childcare", and confirm the specific conditions the helper has handled.

Scenario interview

Real situations: a meltdown at bedtime, a transition to therapy, a non-compliant moment. We hear how they'd respond.

Visual-schedule toolkit

We brief the helper on using picture charts and consistent routines, and align them with your therapist's approach.

Ongoing guidance

Check-ins after placement so the routine holds and small issues are fixed early.

Before you hire

Questions to ask at the interview

Use these to tell a genuinely SEN-capable helper from a general one.

"Tell me about a child with autism you cared for — what was a typical day?" Listen for routines, not just activities.

"A child is screaming and refusing to transition from play to bath. What do you do?" Look for calm, predictable steps — not shouting or force.

"How would you use a visual schedule?" A strong answer describes pictures, order and consistency.

"How do you communicate with the parents about a hard day?" Look for honest, specific updates.

"What calms a child who is overwhelmed by noise or touch?" Sensory awareness is the differentiator.

Why it matters

Why a general agency often falls short for SEN families

Most agencies match on salary, nationality and "experience with children". For a child with special needs, that's not enough — and the cost of a mismatch is borne by your child.

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Generic screening

"Likes kids" is not "can support ASD". We screen for the specific skill.

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High churn risk

An unprepared helper burns out fast. SEN-screened matching reduces painful turnover.

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Your child's trust

The right helper becomes a steady, safe presence — not another transition to manage.

See the full hiring process & costs →